I think this would help to understand the conversation flow when you look up an old conversation.

Like the (optional setting) in Google Mail, but you could probably have just the two versions, normal and highlighted, rather than creating individual numbers. Means you can see at a glance if there is a new/updated conversation, but would be less disruptive than email alerts.

We use Apoio as a common email inbox for technical support and sales across multiple offices. My only display filter option is for everything (too much), or just me and the unassigned messages (not enough). I would like to be able to configure which individuals and groups so I can customize the the display. for example, maybe I want to search in the archive of all the messages assigned to me AND assigned to North America Support, and perhaps a couple other individuals. There is currently no way to do that. Thanks

Sometimes users will reply back to an old conversation with a new entirely unrelated problem.

It would be nice to have an option to split a reply like that into a completely new conversation.

Can I follow a conversation and the system sends me an email when the conversation gets a reply?

Conversation grouping by subject + sender is helpful, but it would be great to have direct access to older messages/conversations as well.

Please add configuration options for email notification to include daily summaries or instant notification, and allow me to configure what messages I am notified of including those assigned to me and other specific users, assigned to groups, not read, not assigned, etc.

Allow you to copy/paste or download attachments. I have received a few replies form customers asking us to update their address, and they have sent the new address as an attachment.

When many replies are chained, the e-mail sended to users looks like those old forums where the text went to the right leaving white the major screen space.
What about an option for do not indent answers?

The bottom line of text when replying, is partially obscured behind the Windows elevator bar sliders. It makes composing replies a little dodgy. Can this bee tuned up?
I have a screen shot of the problem, but this Feedback tool has no provision I can find for including an attachment.

often incoming inquiries have multiple questions, and need coverage by more than one person. It would be great if it could be assigned to more than one person, and each person would have an easy way to track "their" response. If I assign a conversation to myself and post an answer, and then a co-worker has something to add and they assign to themselves....and post an answer, unbeknowst to me..I hunt for an archive of a message that I know I assigned to myself and responded to...oops, just spent way too much time looking

Since you're running in Google Chrome, incorporating Google Translate into the Inbox would be a handy tool. We get messages from all over the world in many different languages. Currently, I keep a second tab open with Google Translate. I copy and paste the message to the other tab so I can read it. It would be very handy if there was a convenient way to choose to translate the message without all the keyboard gymnastics.

Would be grat to be able to tag conversations so you could find them agin later one

I find the small space to type in rather limiting. Most replies are twice the "reply" area. It is hard to formulate and proof when you have to keep scrolling. (But I can copy and paste from another app.) I miss the ability to resize the input area.
I also miss a formatting bold/italic, underlining, links and bullets/numbering.
Thanks.

Hi,
I would like to bookmark the conversations that I'm interested in knowing the progress and result. I hope they can be listed on a page for my own review.

As we are contractually obliged to respond within 24hours with a solution within 3 days. It is important for our company to track how our support request/reply happens. We have several customers. We would like to have reports generated per customer.

We made an SDK and it would be beneficial to have stackoverflow ping back when someone open a case with our sdk as tag.

Sometimes a customer will send us a tweet, notice a mistake, delete it, and then send a new once. I prefer to go through support requests bottom-to-top so I'll see and reply to the the deleted tweet without knowing that it no longer exists.

I'd love to have a simple indicator letting me know that the tweet to which I'm about to reply has been deleted.

One feature I from our previous support system that I used _all the time_ was quickly jumping to all the support issues a customer has opened right from an issue. It was especially useful to glance at the number and know if I should read any other issues before responding to this one. Sometimes a customer will email a question and then a few minutes later send another with some follow-up. I need to read everything and send a single reply if that's what is most appropriate.